Place orders online at clairesfashions.net with complete confidence.
Unlike many internet stores that are just a website and a warehouse, Claire's Fashions is an actual women's boutique. We are a family owned and operated business in Wilmington, Delaware and our showroom has been located at 1312 Philadelphia Pike, for over 25 years.
Every order placed on clairesfashions.net is delivered to our store first. We steam and inspect each and every gown to make sure it is perfect before it ships to you. If there is a problem with any gown, we will fix it or replace it.
All online orders are safe and secure. Credit card information is delivered directly to us and processed in the store. No need to worry about third party processing companies.
If you have any questions before placing your online order, please call us at 302-798-1312 or email us at clairesinc@aol.com or use our registration form to submit your inquiry by clicking here.
Claire's Fashions On Line Sales Policies
On line orders require payment in full, by credit card, when the order is placed. Orders can not be cancelled.
Claire's Fashions offers free shipping and handling with in the continental United States, if the order is shipped standard shipping (Claire's Fashions uses UPS ground). Any rush order will be sent next day or 2 day air (customer preference) and the customer will pay all applicable UPS shipping charges. Any customer outside on the United States will be subject to all applicable shipping and handling fees for international shipping.
By giving us your credit card information, you are agreeing to the above terms and conditions
Return Policy
We hope you love your purchase, but should any item fail to meet your expectations, we shall gladly take it back for a refund or exchange, whichever you prefer. If you return the dress for a refund, you will be charged a restocking fee. Restocking fees are 20% of the price of the dress. If you return the dress for an exchange we will charge your credit card for the additional shipping and handling for the second dress. The charge will be $15 for domestic USA sales and $35 for Hawaii, Alaska and all international sales. Any fees charged by customs, on international sales, are the sole responsibility of the customer.
Please call us at 302-798-1312 or email us at clairesinc@aol.com within 3 (THREE) days of delivery, to advise us of your intentions and we will issue a return authorization number. In order to exchange the dress or receive a refund, you must also ship your package within the same 3 day period and the package must be post-marked. If the package is post-marked past the 3 days allowed, it will be refused and sent back.
We cannot accept returns, refunds, or exchanges without this return authorization number. You must write the return authorization number on the outside of the box. We will reject all shipments that do not have a return authorization number on the outside of the box. A refund will be issued upon receipt of the item in the original condition. Shipping charges are not refundable.
Special orders are not returnable and not exchangable. Special orders are orders for dresses and gowns that we do not have in stock. You will be advised with 48 hours, via e-mail, if your purchase is a special order along with the estimated shipping date. Orders that can not be filled in time for a specific wear date will not be processed and you will not be charged and will be advised by e-mail that order can't be completed.
All items are inspected and steamed before shipping and all returned items will be inspected upon receipt at Claire's Fashions. Any item that is returned with unreported damages or has been altered in any way, will be returned to the customer at their expense.
If you request to exchange a dress the second dress is NOT returnable or exchangeable. Shoes and Jewelry are also NOT returnable. Items can not be returned and will not be accepted after the event wear date. Refused packages are charged Restocking fees 20%.
