FAQ

Yes, for bridal, bridesmaids, and flower girl shopping as well as bridal mothers, guests, prom and pageant. We want to give you the best shopping experience possible. Click on the "book your appointment" tab or give us a call at 302-798-1312 to schedule your appointment.

No, however, we do ask for a card number upfront in the event of a last-minute cancellation or no-show. We only charge your card if we are given less than 24 hours' notice for a canceled appointment or you simply do not show up for your scheduled time.

The prices of our bridal gowns range between $750-$4000. The average price point is $1500.

Our bridal gown sample sizes range from 2 to 34. Depending on the designer, styles can be ordered from sizes 0 to 34.

Bridal gowns can take up to 8 months to manufacture. We strongly recommend ordering your dress 10 months to a year out from your wedding date. Some dresses are available on a rush. However, styles, colors, and sizes may be limited and may be subject to a rush fee.

Bridal, bridesmaid & mother-of appointments are an hour and a half. Prom and pageant appointments last one hour.

If you are going to be more than 30 minutes late to your appointment, it will be necessary to reschedule your appointment for a different day. We want to ensure that you have adequate time to shop. If you anticipate being late, please let us know as soon as possible.

Yes, we require a separate appointment for bridesmaids and mothers. It is best to focus on one aspect of the wedding and allow ample time for both bridal and bridesmaids shopping as well as mothers. Flower girl appointments are 45 minutes long.

Due to the recent outbreak of covid-19, we are asking that no more than 4 people come to each appointment. This means the bride with only three (3) other guests. We are following state and government guidelines to minimize the risk of community exposure. Also, please let us know if you or someone you know is not feeling well and we will reschedule your appointment. We will be waiving appointment fees for anyone who calls ahead of time. We thank you for your understanding and cooperation!

 

We have several seating areas in our bridal suite with the largest space comfortably fitting 5-8 people.

No! we suggest a nude or light-colored pair of underwear (yes, underwear is required to try gowns on as it is a health issue). Strapless bras are optional as most gowns have the proper structure built-in, with pretty exposed backs that you don't want to obstruct with a band across your back. We let you dress yourself in the fitting rooms (unless extra help is requested) so you don't have to worry about baring your body to others. You can bring shoes if you want, but they aren't necessary as we have pedestals in every area to give you the look and height of a shoe.

Unfortunately, we do not allow alcohol on the premises as it is a liability issue. Please save your food and drinks for the celebration following the purchase of your dream dress!

Our main bridal suite is located on the second floor of our store. With Claire's being an older building, there is no elevator access. However, we have two suites located on the first floor to accommodate everyone. Please let us know if someone in your party has limited mobility so that we can properly schedule you for the correct space.

75% of the total cost is necessary to order your bridal gown. For bridesmaid dresses, a deposit of 75% of the total cost is also required.

All sales are final. There are no refunds, returns, or exchanges for any reason. If you fail to pick up your merchandise two weeks following the event date stated on your contract, your gown will be considered abandoned and your deposit will be forfeited.

Due to space restrictions, we do not have an in-house seamstress. We do however have a list of recommended seamstresses that specialize in bridal gowns, throughout the tri-state area. Plan on allowing 2-3 months to get all the necessary fittings done. You'll want to budget about $350-$800 based on the work that needs to be done. The timing and price of alterations vary depending upon the seamstress you choose.

Due to space restrictions, we require you to pick up your gown within 30 days of its arrival and pay the remaining balance.